How do I add a user email who will create tickets in our work environment?

[ktorres]

I have site access set to accept from any domain which should be letting them create tickets without invitation. Am I overlooking something?

[Hernan Halabi - Elite IT Consulting Group]

The service desk project should be configured to accept request from any customer not only those added to the project.

That's what I suppose it's missing with the little information I have. Please add more detail if it wasn't the case

[ktorres]

I figured it out. I had the mail handler configured wrong.