I have a task with person A as reporter and I have no problem using the @ in front of the person name in a comment which I want to send to that person.
However if I also want to send to person B then I can't. I have tried to add person B as a "Request participants" but with no luck.
Can you help me with this problem?
In order to add someone as a request participant they have to first exist as a customer in JIRA Service Desk. Just add them as a customer and you will be good to go.
Hello there friendly community! I'm currently working on a guide for folks who are new to Incident Management, or want to improve their current Incident Management process. The TL;DR I'd...
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