I'm using Jira Software (Cloud) Standard and have now started using Jira Service Desk (Cloud) Standard as well. To limit cost I try to reduce the number of agents, but when I remove access for users to Jira Service Desk via Administration-> User Management, the system automatically removes acces to Jira Software as well.
How can I grant access to Jira Software only?
You can add/remove group for a particular product in Product access option
You can add Jira Service Desk users group and remove Jira Software users group for Jira Service desk product.
And You can add Jira Software users and remove Jira service desk users group for Jira Software product.
From the Halp Team Howdy! 👋 We’re Halp, a conversational ticketing help desk for all of your internal requests in Slack (and soon to be MS Teams!). We’re excited to be a par...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event