In Jira Service Desk
I was not able to find how to change this through the settings.
Thanks in advance for your help.
Thank you for reaching out to Atlassian Community!
When a customer is added to a project, they will be able to see all request types associated with the project, it’s not possible to restrict that.
So, all request types available on Project settings > Request types will be visible for them in the customer portal.
Just to make sure that we are on the same page, are you using a next-gen or a classic project?
Were the tickets related to “Bug” shared with the organization?
Are they able to create “Bug” tickets?
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