I need to know what is the difference in costs, and how can I validate that a payment makes mention to certain users:
Jira Service Desk (Cloud)
What profile should these users have in order for them to be charged?
Appreciating the management
in general "customers" are not consuming agent licenses, so they don't mean costs. Only agents / user with Jira Service Desk application access consume a license and therefore have to be paid for. Additionally, there are so-called collaborators. See the official documents for more information:
Hello Jira Align customers! In order to better serve you on your journey with Jira Align, the Community team has worked with the Jira Align team to curate the content in this collection to better s...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event