It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Customer Permissions Edited

Hi,

 

I'm setting up a Service Desk Project for a client and using the demo project to test this out. my problem: I can't seem to be able to restrict the users that are automatically added as "Customers" (I have several clients in the project and don't want them to see each others' portals). I'm using the default permission scheme that comes with the demo project.

I and trying to follow these proposed resolutions, but with no luck:

https://confluence.atlassian.com/cloudkb/how-to-restrict-customers-access-to-specific-projects-only-in-jira-service-desk-cloud-815566896.html

 

https://community.atlassian.com/t5/Jira-Service-Desk-questions/How-do-I-restrict-a-customer-to-one-project-in-the-portal/qaq-p/1025598

 

My setup:

sd_cust_permissions.PNGsd_people.PNG

 

For some reason the list of customers includes all my jira users:

sd_cust_list.PNG

1 answer

1 accepted

1 vote
Answer accepted

Hi @Elsa_Sousa,

Can you check your permission scheme to see who has the "Browse project" permission? Based on the behavior you described, it seems that the Jira users are gaining access to the project via the "Browse Project" permission. Since they have access to the project and are not agents of the said project, they would be listed in the customer list as customers.

You can check your project's permission by going in your project settings > Permissions:

Screenshot 2020-01-29 at 18.32.52.png

Hope this helps,

- Manon

Hi! Thank you for the help, it seems the issue was related to this!

Like Manon_Soubies-Camy likes this

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Opsgenie

What's New in Opsgenie Remote Summit 2020

Thanks for making Remote Summit such a big success!  As is typical of Summit, we announced a various enhancements and improvements to further support streamlined incident management. To be sure ...

49 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you