It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Changing agents.

How do I remove a team member/agent and replace them with someone else?  I have a 3 agent trial account.




1 answer

1 accepted

0 votes
Answer accepted
Olga Videc Community Leader Oct 10, 2019

Hello @Scott Choyce 

Go to Jira administration(top right corner)  -> User management -> Groups -> "jira-servicedesk-users" add and remove the users there. 

Also, check your service desk permissions and add/remove the desired project role whitch is associated with service desk agent permission in the permission scheme.


BR, Olga

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Halp

Halp - Conversational Ticketing Help Desk for internal requests

From the Halp Team Howdy!  👋   We’re Halp, a conversational ticketing help desk for all of your internal requests in Slack (and soon to be MS Teams!). We’re excited to be a par...

101 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you