Broken Email Submissions
Hi everyone--
I have somehow managed to break new ticket submission via email. There is an error in the log files but I can't figure out how I could possibly have created too many required fields... Is there a way to set the forms back to defaults without completely nuking the Service Desk and starting over?
Error log screen shot attached...
1 answer
1 accepted
Hello Juli,
Thank you for reaching out to Atlassian Community!
When we use a request type to receive requests by email, only the summary and description can be required, all other fields must be optional.
To fix this issue, please, go to Project settings > Request types > Edit fields (for the request type that has the label “Email”) > Request form.
On this screen, you can change the required fields to optional. After that, the email channel will work normally.
Please, give it a try and let us know how it goes.
Regards,
Angélica
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