It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

All admins are getting emails on internal notes on issue

How do I turn this off?  I do not need all issue updates to be emailed to all admins.  The fact it is "internal" means it should only be for the assignee.

1 answer

1 accepted

0 votes
Answer accepted

Hi @Randal_Schmidt ,

You can disable certain notifications such as Issue Commented on the project's notification scheme.

There are two parts to Jira Service Desk- the Customer Portal and the Project. "Internal" refers to the latter, meaning anyone who has access into the project's backend will be able to view it. It is simply hidden from the customer.

Okay.  I deleted "Watchers" from any notification on issue updates.  Not the best solution but we are all getting emails anytime we comment on our tickets using "internal comment". 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Trello

The control freak's guide: using Trello to plan a relocation

My partner and I were planning this relocation for years. It was our shared dream to try and live in another country. As children of immigrants, we already have experienced this once, but this still ...

380 views 8 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you