You’re invited to the next Jira Service Management webinar! On May 14 at 11 am PT we’re hosting a webinar on 3 reasons to ditch your traditional ITSM software. Atlassian customer, WEX Inc., will shar...
Hi Community! The Jira Service Management team is excited to introduce request type templates for team-managed projects! Last year, we shared these with you in our company-managed proje...
We’re excited to launch a much requested Customer Service feature in Jira Service Management: Products and entitlements. This feature is designed to help you tailor support experiences to the specifi...
Hello, Atlassian Community 👋 We're thrilled to announce the launch of our Early Access Program for Multiple Help Centers in Jira Service Management. This new capability will allow you to create an...
Hello Community! 👋 For those who joined us in New York City, Munich, or London for Team Tour: High Velocity, the Jira Service Management team really enjoyed being able to meet you in person and shar...
Hello community friends, The Jira Service Management product team and Atlassian HR leadership will be hosting a community AMA (ask me anything) on April 24th, 2024, that’s all abo...
Hi community friends, Have you or anyone at your organization ever struggled with setting up a service desk, especially with building a service catalog to support your customers or employe...
Hello, Atlassian Community! As we continue to unlock the power of Atlassian Intelligence in Jira Service Management, we’re exploring ways to help operations teams better detect, prevent, and resolv...
We're excited to announce the release of a new feature to easily insert a list of Jira issues directly into descriptions and comments, allowing for seamless cross-referencing within your pro...
Hey Atlassian Community! 👋 I’m @Prithwish Basu , and I’m a Senior Product Manager here on the Jira Service Management team at Atlassian. I’m excited to meet everyone here in the community—...
I’m excited to share that Asset reporting for Jira Service Management Premium and Enterprise is now generally available! The rollout is in process and you should notice it in your instance soon. As...
I'm thrilled to share the release of this video tutorial where I will help you build an Free External Jira Service Management project. I include configuration tips and tricks for the portal, email an...
Hello everyone! 👋 We’re excited to announce an Early Access Program (EAP) for a new view of issues in Jira Service Management: calendar view! You’ll be able to schedule issues in the calend...
Hello Atlassian Community, The ability to surface objects from Jira Service Management Assets in Confluence is now available in open beta! After a successful early access program, we're now ready t...
Connect Confluence to Jira Service Management and improve your knowledge base by collaborating with outside teams who don’t need to manage requests in Jira, but do need access to create, edit, and pr...
Update Feb 16, 2024 Following on from our last update, we’re happy to announce we’ve also released swimlanes for boards. A swimlane is a horizontal grouping of issues on your board which can be bas...
If you want to get started using Jira Service Management for customer service, it's as simple as creating a project with the Customer service management template. A quarter of customers use Jira...
...Keep an eye on the community and our public cloud roadmap for updates, and let us know what you think in the comments below!
Hi Atlassian Community, I’m Manas, Product Manager for supporting data portability in JSM. For the last few months, we’ve been working with the Cloud Data Portability Team to add support for Jira s...
This feature has now been rolled out to all customers. Hi Atlassian Community, I’m Manas, Product Manager for SLAs in JSM. We’re excited to announce that in the last few months, w...
Earlier this year we released Rich Customer Context, the first of our new customer service management features for Jira Service Management. Customers and organizations now have their own profile page...
Hello Atlassian Community, We're excited to announce a new early access program (EAP) for Assets in Jira Service Management. Our goal with this EAP is to increase the scalability of Assets to store...
...rowser, the request will hit our redirect service, sending them to “get.help.acme.com” which will be displayed in the user's browser. For example, your public communication, website, or even internal m...
TL;DR - today we’re releasing the first of our new customer service management capabilities for Jira Service Management. Customers and organizations now have their own profile pages, complete with de...
To our friends on Community! We are excited to announce an early access program for a new feature in Jira Service Management that will allow you to create a new workflow and map it to an existing r...
Hello Community, I have the time spent field added to my field list but it doesn't show up on the issues. I tried all different options of adding it, removing and re-adding it but unable to still fi...
I have issue with automation rules on insight jira in CMDB ,after upgrade automation not working , I getting error : /rest/insight/1.0/automation/rule/34/events/run; user: case.bot1 ERROR case.bot 59...
We have a JIRA project "PDCOLLNEO" and default assignee of each ticket is Amit.Mehta We need if any issue Type of (Bug and Other Request) and reporter is sysadmin then all such tickets must be by def...
const fetch = require('node-fetch'); const FormData = require('form-data'); const fs = require('fs'); const fi...
Hello, I am a Jira Administrator and I am looking at making a test plan for all our implementations that we can follow. I want to ask if anyone knows or has a template of something similar. What I ...
Hey Guys, I wanted to get advice prior taking the exam for the ACA-910, are there any must that needs more attention while studying for it, I recently completed the ACP-620, for a beginner it felt a...
If I make auto assigning the ticket at some stage in the workflow. how will this affect the already existing tickets?
Hi All, We have imported our AWS resources into JSM Assets (Data center). We want to monitor particular object type (VPC Links) to be monitored so that it does not reach our limit. Can we trac...
Hi All, for some reason i can't login to Atlassian, Jira and JSM with my administrator email. The security email doesn't come through. Other emails are coming through and i've checked spam. M...
Hi I'm having issue mentioning a coworker for a task in confluence. The page we use for weekly meetings was created by a coworker that has left the company. We all have access to all the pages he ha...
Hello, I am reading about Activate Atlassian Intelligence answers. The first prerequisite is "you have a knowledge base space linked to your project." We use Helpdocs.io for our know...
Dear Community, I have an use case where in - We have Major Incident flag on Incident View/Edit screen which is accessible by all the users who has access to incident management. I want to r...
Portal-Only customer names default to email address. I see that I can manually edit each from the Portal Customers >> Edit full name. But, I have >100 that I would like to edit.
Hello - we are a mid-size company providing MSP services. I am looking to see if Jira can let me centralize processes, customize dashboards, create, and manage automated service desk modules, and mak...
I have several teams that would like to be onboarded to using Service Management. I already set up a project. How would I onboard different support teams to the project? Can I set up a queue for each...
I'm trying to set up an integration to Slack with Jira Data Center from a Jira Service Management Project. I'm not seeing the same options listed in the help Set up Slack Documentation . Is...
Hello, This is more of a process flow discussion topic as well as how the configuration would actually work. Example: A user submits an ITSM ticket to make a change to a system whose develop...
Hello, currently in our company we use JSM, it's not on the cloud, it's self-hosted. We have a script runner behavior that works so that when a specific department is selected, the hardware and soft...
Hello community, I have the following scenario. There is a custom field of the numerical type called 'Telephone Number', once this field is completed and when viewed in the 'issue view' it appears i...
Hello, What is Atlassian’s standard process for turning incidents into a problem ticket? Thanks, Scott
Hello, Community! I’m happy to report that the alert, on-call, and incident response features are now easier to access than ever before in Jira Service Management Cloud. Thanks to reducing clicks a...
I have 2 Jira Service Management projects. I need to be able to provide a list of all the customers and agents in EACH project. I am able to sign into each project and go to "People" to s...
Hello Community I am trying to create an automation, to send a weekly reminder to someone to close all open "To-Do" subtasks. In the email to be sent, i want to display the Key, URL and Parent...
I have Created a Backup Automation rule to running jira backup from Jira Automation rule. I did the same api token from the My Account --> Manage Account --> Security -->...
Hello, Hoping someone can help or point me in the right direction. We have a request to build an API integration between Jira Service Management and CredentialStream (company is HealthStream). I thi...
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