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Internal Forum within Confluence

Allison Beaudry
Allison Beaudry September 26, 2019

Hi,

I am new to Confluence and am exploring the software as a solution for our customers. Is there a way to create a forum for our customers to view previously asked questions/answers to common issues? I am already creating a knowledge base of user manuals, but think it would be helpful for customers to be able to ask questions and view previous responses. Would it even be possible for customers to answer questions asked by other customers?

Thanks,

Allison

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Ollie Guan
Ollie Guan
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September 26, 2019

Hi @Allison Beaudry ,

You can use Questions for Confluence to share knowledge and find answers with internal Q&A.

TIM截图20190927135859.png

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Allison Beaudry
Allison Beaudry October 1, 2019

Thanks for the solution, Ollie. Would customers be able to utilize this Q & A tool even if they do not have a Confluence license?

Allison

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