Do you store client/stakeholder emails in JIRA or in Confluence? Pros/Cons? Assuming you have both JIRA and Confluence in your shop.
No emails in Confluence or Jira on our side. Emails are considered a PRIVATE communication channel even if you share with cc (or even worse bcc). Either you communicate open by using Jira and/or Confluence or you stay to email for specific communication.
When I get an email considered a task for me (Jira) or relevant for documentation (Confluence), I create an issue in Jira by forwarding the mail to a specific project email address. Then I change the creator/reporter to the person I got the mail from & let him know that I now got a Jira issue to track his task. Same is true for Confluence: I create a page in Confluence, copy the content of the mail & share it with the relevant audience. It's a tough, every day, task, but one has to educate the staff to stay away from email for internal communication & documentation...
Trying to get some users to use comments and or create JIRA tickets instead of E-Mail requests is a constant battle. I typically create JIRA tasks (use the app in Outlook) to create JIRA tasks. If the E-mail is about a page in confluence I will paste in in as a comment. If its totally new I will add it to a confluence forum page.
Hey there! New in town? Check out the new Confluence product guides! They are chock-full of helpful tips, tricks, and best practices to get you and your team started. Here’s a quick overview...
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