All, we have 700 tset cases for a JIRA project( these were imported through Zephyr utility). we downloaded these cases thru JIRA csv export and identified 200 cases to be moved to another project.&...
Hey, hoping for some help on this. Example scenario: User requests a device using service desk (Ex. Requested Insight object KEY-123), once the user makes this request, I would like a c...
Hello, in my company we use one JIRA-project for several domains. Each domain uses a tag. So I have created a Story Map based on a filter with labels = {myDomain}. For existing Stories everythin...
Hello, How can we calculate time of SLA in JIRA's cloud ? Thanks a lot for your help
Hello, We would like to calculate SLA on our project based on our Issues without using Service Desk. Do you know if there is an add on for the cloud version ? Thanks a lot for your...
Anything that can help me identifying ratings for Quality, Predictability, Timeliness etc.?
Hi. How would custom patterns would be helpful with exporting this data: Hardware Service Date – The date the hardware was first discovered on the network or placed on the corporate network Hardw...
Hi All, I have a strange problem where I have an issue that according to its history has transitioned to the Ready state, but the Transition to measure does not show this. I have ex...
I'm importing a large number of objects from external sources. The objects themselves are fairly simple, just 5-10 attributes, but there are more than 100.000 of them. Are there any tried-and-true...
Hi , Is the Plugin - External Attachments for Confluence by DECOY IT s.r.o. supporting .xlsm (macro enabled excel) files .
Hi there! Is there any way I can add the Signatures macro to a Global Page Template? We would like to use the Electronic Signing for Confluence Cloud addon to have staff sign-off on certain ty...
I have a calculated number field with a simple setup inside. Take the original estimate field value (stored in seconds), divide that number by 3600 (seconds in an hour), and then display the value. ...
I'd like to automatically assign an Insight object (selected using an Insight single-select custom field) to a Jira user when a Jira Service Desk Issue type is closed, using the value in the 'Reporte...
Hi. How to change object schema key in Insight?
I have two projects Project A and Project B. When i write comment in project A start transaction from Actiwe to Waiting for customer. And i need to copy this comment to project B while this transacti...
Hi, I have a ScriptRunner script based REST endpoint that needs to call the REST API of another Jira plugin. Is there a way to authenticate this nested call? Is it automatically handled? I am ...
Hi there I have the scroll exporter installed, and the extensions. I've worked out how to exclude portions of content on a page, but how do I exclude a whole child page? I want to include mo...
I am facing issue in punching hours. For example if I punch in hours for 11/20/2017, it gets logged in for 11/19/2017. Also in my time sheet I see two columns for same date 11/5/2017. Please help.
How can i automatically create a automation where when any of the sub-tasks move to status In-Progress, parent should should move to In-progress. However this should not work for closed transition o...
What is the context of the JIRA header with Dashboards, Project, Issues for a ScriptRunner script fragment? How can I find out which context to use? Is it via css locators or is there a list somewher...
We upgraded to BB DC 5.3.2 version and there's no supported version of Readme Parser plugin yet. Any idea when it will be available ? Some users in my org have found the plugin useful before we upgra...
Can the Sync database function add multiple values? I have a Object type of Location, but there are multiple departments in the location. When I sync my departments and locations, can it sync th...
I have Big Picture 1.3.4-AC enabled. How do you change the existing templates eg MPP and add new templates?
I saw below page, but I can't understand. https://confluence.atlassian.com/support/atlassian-supported-add-ons-229836119.html Please explain the the definitions of different support le...
Hi, WE have installed zephyr and zapi plugin and trying to update the etst case staus from selenium. I have tried with API calls to connect with the system. All of the calls are returnin...
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