When i imported the data from the backed XML file, it displayed the ERROR infomation on plugin item like this:"com.atlassian.extras.common.LicenseException: Could NOT parse license type code".
Hmm, this could be tricky, if the plugins aren't loading. Could you read the log file to find out which plugin it is? We may then need to remove it completely and re-install, but it depends on which one it is. We may have to go back to your old installation, disable it and then re-export & import.
Mmm, the license format changed between 3.x and 4.x, but if a licence works in version 4.3 it really should work in 4.4. So I doubt it's the Jira licence, as a bad licence wouldn't be working in your 4.3 install as well.
Could you try going to the license screen in your 4.4 and pasting in the license details from your account? If it is a damaged licence, then that should fix it, but leads me to worry about other data corruptions in your xml...
Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...
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