we have purchased 10 licenses of zephyr and upon deployment it prompts "zephyr update add on license (unknown price) to match your 250 users"

we are currently using Jira with 250 base users and procured zephyr add on for 10 users . upon installation we are having an issue where it prompts message " update add on license (unknown price) to match your 250 users. i think its a seprate add on and should not prompt this message becasue we have only 8 QA resources. Kindly guide the way forward.

Thanks,
Mubashir

2 answers

This widget could not be displayed.
Daniel Wester Community Champion Aug 14, 2015

If you purchased Zephyr through the Atlassian Marketplace the add-on must match the license that the product that you're using it in. It sounds like you've got a 250 user JIRA license so you'll need to get a 250 user license for the Zephyr add-on. 

This widget could not be displayed.

Hello Mubashir,

 

Zephyr for JIRA license should be equal in number to JIRA license. We at Zephyr don't provide the license. All the Zephyr for JIRA licenses are provided by Atlassian.

Kindly contact Atlassian Support and log a ticket with them by visiting the link below 

https://support.atlassian.com/customer/servicedesk-portal 
Please mention to them explicitly about the above mentioned and they will definitely help you out. 

 

Thanks & Regards,

Zephyr Support.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 22, 2018 in Marketplace Apps

How a Marketplace app tech team is achieving gender diversity

Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...

510 views 3 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you