we have purchased 10 licenses of zephyr and upon deployment it prompts "zephyr update add on license (unknown price) to match your 250 users"

we are currently using Jira with 250 base users and procured zephyr add on for 10 users . upon installation we are having an issue where it prompts message " update add on license (unknown price) to match your 250 users. i think its a seprate add on and should not prompt this message becasue we have only 8 QA resources. Kindly guide the way forward.


2 answers

0 vote

If you purchased Zephyr through the Atlassian Marketplace the add-on must match the license that the product that you're using it in. It sounds like you've got a 250 user JIRA license so you'll need to get a 250 user license for the Zephyr add-on. 

Hello Mubashir,


Zephyr for JIRA license should be equal in number to JIRA license. We at Zephyr don't provide the license. All the Zephyr for JIRA licenses are provided by Atlassian.

Kindly contact Atlassian Support and log a ticket with them by visiting the link below 

Please mention to them explicitly about the above mentioned and they will definitely help you out. 


Thanks & Regards,

Zephyr Support.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Thursday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

357 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you