I have installed the 'AM Utils' plugin. I have added two Custom fields. One is a text field, and another one is "Regex Based Custom Field'. I have modified the workflow and added a 'Regex Validator' to the 'Create' Transition. I have configured the validator for both custom fields with a regex expression and an error message.
When a customer submits a ticket via JSD with an incorrect format for the custom field, the transition still moves from 'Create' to 'TODO'. The customer does not get an error message and the ticket gets submitted.
In the queue, the ticket shows "ERROR Does not pass regular expression validation" next to the "Regex Based Custom Field". It does not show anything for the text custom field.
I was hoping that
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