"Your session has expired due to inactivity" Error

One of our users is getting the following error when trying to use All-in-One Reports:

"Your session has expired due to inactivity. Please refresh this page to reconnect."

Neither refreshing nor logging out and logging back in are resolving the problem. No one else is having any difficulty.

Can you tell me how to fix this?


2 answers


Thank you for contacting us.

Could you please let us know the operating system and the browser version of the user who is facing this issue?

Could you please also ask the user to try after clearing the browser cache?

Is anyone else at you organization facing this issue?

Facing the same issue (different orga) in Safari, Version 9.1 (11601.5.17.1) on OSX 10.11.4. Working in Chrome Version 50.0.2661.102 (64-bit). Thanks! 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published yesterday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

71 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you