"Could not install license certificate: Given final block not properly padded"

I'm getting this error when trying to install my tempo license. I am trying to change from our annual subscription to the monthly one. I even tried using the link in my reminder email, where I get a 404 error.

The license is "expiring" in 2 days -- and my eval key for changing over (claims to expire on 15 June) is not working.

Any ideas on what I need to do?

2 answers

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Hi Mike,

There are two way of doing the see these instructions:


Best Regards


I added a comment regarding this on Monday, but it seems to have been removed. I tried the approach described in your link initially -- that is what produced the license that gave the error listed in the title of the issue. What is the next step?

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Please contact Atlassian sales to have them help you resolve this: sales@atlassian.com

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