"Could not install license certificate: Given final block not properly padded"

I'm getting this error when trying to install my tempo license. I am trying to change from our annual subscription to the monthly one. I even tried using the link in my reminder email, where I get a 404 error.

The license is "expiring" in 2 days -- and my eval key for changing over (claims to expire on 15 June) is not working.

Any ideas on what I need to do?

2 answers

Hi Mike,

There are two way of doing the see these instructions:


Best Regards


I added a comment regarding this on Monday, but it seems to have been removed. I tried the approach described in your link initially -- that is what produced the license that gave the error listed in the title of the issue. What is the next step?

Please contact Atlassian sales to have them help you resolve this: sales@atlassian.com

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published yesterday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

53 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you