"Could not install license certificate: Given final block not properly padded"

I'm getting this error when trying to install my tempo license. I am trying to change from our annual subscription to the monthly one. I even tried using the link in my reminder email, where I get a 404 error.

The license is "expiring" in 2 days -- and my eval key for changing over (claims to expire on 15 June) is not working.

Any ideas on what I need to do?

2 answers

Hi Mike,

There are two way of doing the see these instructions:


Best Regards


I added a comment regarding this on Monday, but it seems to have been removed. I tried the approach described in your link initially -- that is what produced the license that gave the error listed in the title of the issue. What is the next step?

Please contact Atlassian sales to have them help you resolve this: sales@atlassian.com

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