"Copy" object attribute in customer comment

Hello!

Is there a way to use object attributes in comments?

 

For example i'd like to repost a url for firmwareupdates which is an attribute from an object which the user had choosen while creating an issue.

1 answer

1 accepted

0 vote

Hi Mirco,

There is no built in functionality to add comments to a ticket based on Insight Objects. This is however something that can be done using Post functions together with our and JIRA:s open APIs.

You would have to create a groovy script, where you get the data that you need from Insight (the URL in this case), and then use JIRA:s API to add this as a comment to the issue.

For more information about the Insight post functions, take a look at https://documentation.riada.se/insight/latest/insight-administrator-s-guide/insight-workflow-functions/insight-post-functions

We also have some examples of groovy script that can be used as an inspiration at https://documentation.riada.se/insight/latest/insight-for-developers/groovy-scripting/groovy-script-examples

Our full JAVA API can be viewed at https://documentation.riada.se/insight/latest/insight-for-developers/insight-java-api/javadoc

Best Regards
Alexander

Thank you for your answer... i will forward this to my developers.

OK, thanks for the update!

If you feel like this question has got an answer, please mark this answer as accepted.

Best Regards
Alexander

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jul 10, 2018 in Marketplace Apps

If you’re an Atlassian app developer, you’ll want to know about Atlas Camp!

This September 6-7, hundreds of Atlassian App developers will flock to Barcelona Spain to build skills, discover product roadmaps, meet face-to-face with the Atlassian team, and learn how to extend t...

168 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you