"Copy" object attribute in customer comment

Hello!

Is there a way to use object attributes in comments?

 

For example i'd like to repost a url for firmwareupdates which is an attribute from an object which the user had choosen while creating an issue.

1 answer

1 accepted

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Hi Mirco,

There is no built in functionality to add comments to a ticket based on Insight Objects. This is however something that can be done using Post functions together with our and JIRA:s open APIs.

You would have to create a groovy script, where you get the data that you need from Insight (the URL in this case), and then use JIRA:s API to add this as a comment to the issue.

For more information about the Insight post functions, take a look at https://documentation.riada.se/insight/latest/insight-administrator-s-guide/insight-workflow-functions/insight-post-functions

We also have some examples of groovy script that can be used as an inspiration at https://documentation.riada.se/insight/latest/insight-for-developers/groovy-scripting/groovy-script-examples

Our full JAVA API can be viewed at https://documentation.riada.se/insight/latest/insight-for-developers/insight-java-api/javadoc

Best Regards
Alexander

Thank you for your answer... i will forward this to my developers.

OK, thanks for the update!

If you feel like this question has got an answer, please mark this answer as accepted.

Best Regards
Alexander

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