problem with issue update using JEMH mail

We are new in JIRA and JIRA Enterprise Mail Handler. We are creating issues using JEMH without problems. We are however unable to modify or update created issues using JEMH in the same way but specifying issue Id.

Thanks in advance for your answer.

4 answers

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Accepted answer

The solution to this was that a Project Mapping was present that had no rules attached. A Project Mapping alone is just a definition of a Project, it must have least one rule to be valid, the UI shows this in red.

If there is only one project involved, the fallback project is the simplest way of achiving this, no Project Mappings are needed.

Hi Julian,

Have you enabled an appropriate FieldProcessor (e.g. the 'At Prefix' Field Procesor) as well as enabled Directives?(they are disabled by default) you can enable them for OnComment,OnCreate or both. If that is set, perhaps there is a permissions problem.

The easiest way to check what is /isn't working is by creating a JEMH Test Case. The results screen will tell you what Field Processor (the thing that interprets the Directives) handleed the mail, helping locate any problems.

let me know if you still have problems setting up?

Hi Andy

finally I reinstalled and checked everything as far as I understand (Field Procesor, Directives). Creation is doing fine, update still gives problems. I have been trying different directives in different mails (both from Outlook and as Test Cases). When using test case even with a bare minimum directive (contents given below) it always return the same JAVA error:

IndexOutOfBoundsException: Index: 0, Size: 0:
java.lang.IndexOutOfBoundsException: Index: 0, Size: 0
In the Audit event details I see that JEMH is able to identify the Issue Key (AXAAN-2) which is correct. 
I include a screen capture at the bottom of this post.

I really do not get what I am doing wrong, maybe you can help me a little.
Regards and thanks in advance


MIME-Version: 1.0

Received: from ( [])

by with LMTPA;

Tue, 09 Apr 2013 06:56:41 +0200

X-Sieve: CMU Sieve 2.3

Received: from ( [])

by (Postfix) with ESMTPS id 9806C37EB79

for ; Tue, 9 Apr 2013 06:56:41 +0200 (CEST)

Received: from Win2008Server (unknown [])

by (Postfix) with ESMTPA id 555182012ED

for ; Tue, 9 Apr 2013 06:56:41 +0200 (CEST)





Subject: issueKey=AXAAN-2

Date: Tue, 9 Apr 2013 06:56:41 +0200


MIME-Version: 1.0

Content-Type: text/plain;


Content-Transfer-Encoding: 7bit

X-Mailer: Microsoft Outlook 14.0


Content-Language: es



Hi Julian,

I can't tell what version you're using, please check if this is resolved by an upgrade, failing that, can you create an issue at JEMH Jira and provide more details so I can work on a reproduction/fix?

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