no worklog for a user

Hello,

 

In worklog calendar the worklog are not displaying for one user. It's seems to be working for the other users. The user in question has the same role as other user where it's working and she has enter many worklog. Why it's not working for that user. What should I look for?

 

Thank you,

Nicholas

3 answers

By the way I'm using JIRA v6.3.15 and the work calendar version 2.0.2.

Hi Nicholas!

First of all, please update to the latest version I published a minute ago: https://marketplace.atlassian.com/plugins/com.romexsoft.worklogcal.jira-worklogcal/versions

If it does not help, other reason can be broken index, so please run JIRA reindex.

Please update me with the result.

Thank you for the fast answer. I just installed it on my test JIRA instance before doing it in prod. Since the new version it seems that I cannot see calendar of another person (the manage group setting is to anyone). It's normal?

worklog.jpg

Thank you,

Nicholas

It's not normal. Was there any previous version of the Work Calendar installed on your test instance? Can you please select "Anyone" and press save. Please update me.

Test instance is 6.3.15?

@Nicholas Bourgon just tested with 6.3.15 and I am able to switch users.

@Nicholas Bourgon Did you make it work?

Sorry if I did not answer before. The forum does not allow me more than 3 comments per 24 hours. I tried on my prod server I have the same behaviour. I can add user only if I choose a group. If I choose anyone the option is not there. Also it did not seems to have fix my first problem (the user without data in the calendar). Thank you for you fast answer again.

Hi Nicholas, Voted your questions to unblock your limit. Did you run JIRA reindex to fix user without data? I am looking to the problem with groups.

Thanks!. Yes I did run a reindex.

Please 1) Give me username of the problematic user. I need to see if there are no any chars (spaces, quotes) that could potentially create a problem. 2) In Chrome or FireFox, login under problematic user, press F12 so the console is opened (see here how to open it in Chrome: https://developer.chrome.com/devtools/docs/console) and load My Work calendar. Copy console content and paste it here or send me to support[at]jira-work-calendar.com (replace [at] with @).

@Nicholas Bourgon One more thing: Could you please tell me your browser version. Thank you for patience and cooperation!

I have answer you to the email you wrote in the last comment.

Thank you for detailed problem description! Working on reproducing the problem.

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