my colleague and i have the same access rights in jira. he can see the backlog in tempo planner but i can't. why?

 

3 answers

This widget could not be displayed.
Tarun Sapra Community Champion Aug 10, 2016

The JIRA admin needs to grant you "Tempo Permissions", in the admin section you have special permision for tempo plugin called Tempo permission, make sure you have the rights in there

Thanks! Yes I have been added to these already, but still no joy. It must be something small that we're not seeing. Any other ideas?

Tarun Sapra Community Champion Aug 11, 2016

Can you make sure you have the same permissions in the project's permission scheme

Yes, the permissions are the same. 

This widget could not be displayed.

Hi Cyrsty,

Can you please confirm that you have the Browse Team permission on the Team that you can't see the Team backlog?

https://tempoplugin.jira.com/wiki/display/PLANNER034/Planner+permissions#Plannerpermissions-Browseteam

 

Sigrún
Tempo Team 

Hi, yes- I have access to Browse the Team, Approve Timesheets and Plan Time.

 

 

Hi Crysty,

May I suggest you create a support ticket in our support channel so we may assist you better regarding this issue: https://support.tempo.io/hc/en-us/requests/new

 

Sigrún
Tempo Team 

This widget could not be displayed.

Christy, are you part of the Team Lead?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 22, 2018 in Marketplace Apps

How a Marketplace app tech team is achieving gender diversity

Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...

511 views 3 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you