my colleague and i have the same access rights in jira. he can see the backlog in tempo planner but i can't. why?

 

3 answers

0 vote
Tarun Sapra Community Champion Aug 10, 2016

The JIRA admin needs to grant you "Tempo Permissions", in the admin section you have special permision for tempo plugin called Tempo permission, make sure you have the rights in there

Thanks! Yes I have been added to these already, but still no joy. It must be something small that we're not seeing. Any other ideas?

Tarun Sapra Community Champion Aug 11, 2016

Can you make sure you have the same permissions in the project's permission scheme

Yes, the permissions are the same. 

Hi Cyrsty,

Can you please confirm that you have the Browse Team permission on the Team that you can't see the Team backlog?

https://tempoplugin.jira.com/wiki/display/PLANNER034/Planner+permissions#Plannerpermissions-Browseteam

 

Sigrún
Tempo Team 

Hi, yes- I have access to Browse the Team, Approve Timesheets and Plan Time.

 

 

Hi Crysty,

May I suggest you create a support ticket in our support channel so we may assist you better regarding this issue: https://support.tempo.io/hc/en-us/requests/new

 

Sigrún
Tempo Team 

Christy, are you part of the Team Lead?

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