license of add-on team calendars problem

Hi

I am interest confluene,and want to addon team calendars.

I already install TC to confluene and get new trial license for TC.

But I can not correct enable this addon


Team Calendars

This add-on could not be loaded. It has one or more errors which prevent it from being enabled.

Team Calendars Plugin.

Your trial is expiring on 五月 24, 2013: buy a license (unknown price) for this add-on.
  • <form class="upm-plugin-license-onpremise-button-form" action="https://my.atlassian.com/addon/new/com.atlassian.confluence.extra.team-calendars" method="post">Buy Now</form>
Version: 3.1.5
Developer: Atlassian Pty Ltd
Add-on key: com.atlassian.confluence.extra.team-calendars
License details: Evaluation, Unlimited-user commercial license, Standard, expires 五月 24, 2013
License status: Valid
License SEN: SEN-L2459776
License key: AAAA9g0ODA...

2 answers

We might need to check the logs for this issue. I would strongly encourage you to raise a support ticket at https://support.atlassian.com and please include atlassian-confluence.log file from <confluence-home>/logs directory.

Most common problem when a plugin cannot be loaded and if you are using MySQL db is that the MySQL packet size setting is too low. You can check if this is the case by looking for this message in <confluence-home>/logs/atlassian-confluence.log:

caused by: java.sql.BatchUpdateException: Packet forquery is too large (1238730> 1048576). You can change thisvalue on the server by setting the max_allowed_packet' variable.

If found, you may refer to this page for tips on how to fix the issue. If that's not the case, create a support ticket as mentioned by Josua and our engineer will help you out.

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