license keys for more that one jira instance of company

Good day, Support.

We have tried to install plugin Soyatec's Gantt Plugin for jira. At first way, we have installed it at the test jira instance, got a licence via get “licence form”. Now, We want to install plugin to production instance with different Server ID, but licence form give an error: “Your company already have free or evaluation licence”, but previous key not works in prodiction jira, put an error “Incorrect Server ID for key”.

We want to install plugin for various jira instances (test, production, internal jira and etc), but one licence for one instance can’t allow a test plugin for us. We can boy commercial licence after test, but now we cannot just test it at the instance with this error “one company=one jira=one key”.

How can we may solve the problem?

Thanks and regards!

1 answer

maybe editing the server-id in your test instances database could help?

Hi C.Faysal

Sorry, but it's a bad idea. Most commercial plugins on our jira instanses use current server IDs that has now. Would you get an another way to solve this cause, if you're know it?


i was talking about the test instance...not your productive system.

i understand that you installed the plugin on your test system where you created a evaluation license right?

after you finished testing your plan was to install the plugin on the productive system and use the evaluation license from the test system?

we also got at least 5 instances up&running.

1 productive

1 backup/failover

2 testing versions & plugins

1 generic sandbox

all are cloners of productive system which also means the server-ids are identical

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