java error when using jira2outlook plugin

i keep getting a java error when using jira2outlook plugin. what should i do to prevent this java error – it happens 6 times per issue attempted to be raised only when using the jira2outlook plugin.

9 answers

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Could you tell me when the error arises? When using the embedded browser? Could you also provide a screenshot of the error itself, please?

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in outlook when i click "create JIRA" and/or "add as comment"

i get the error 6x total – it does eventually open the jira, but its a hassle to click cancel on these errors

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So the error arises after creating or commenting. Usually a popup message would appear displaying an URL to the JIRA ticket. You can disable this feature in the advanced settings. However, this would only be a work around which does not fix the error. Could you provide a screenshot of the error message and tell me if this workaround fixes the issue for now?

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 The error arises 3x after clicking either of these 2 buttons (pic1.png).  

   And then it happens 3x right before it gives this message (pic2.png). 

Note: The jira does in fact get created properly.

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Okay, looks like the confirmation dialogs pops up more than just once. We will take a look at it and fix it in the upcoming release. Until then you can disable the confirmation dialog in the "Advanced Settings". Just enable the option "Do not display confirmation dialog..." for issues and comments.

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this unfortunately did not fix the issue.

should i be using a particular version of java??

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Well, it is not Java at all. It is C# and all you need is .NET 4.0 or 4.5. But I don't think it is related to this. Could you please tell me the plugin version as well as your JIRA version for further investigation?

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Sorry for asking again, but could you please tell me, what exactly the error looks like? You provided 3 screenshots, but none of them is showing an error. The first one shows the "Java Control Panel". Is this considered to be the "error"? It is strange somehow, because the Add-In in Outlook does not use Java at all, it is built on .NET.

You could also try to uninstall or disable Java in your browser and see what happens.

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it's not a java "error" – however, it's that java picture that comes up 6 times.   i consider that an error in the flow, but it's not an actual error message – apologies for the confusion.

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