ictime is not showing up

I installed the ictime trial into our JIRA 5.2.4 instance and there's no menu appearing. There's nothing in the logs that indicates there's an error being thrown (unless I'm not looking for the right thing), and the plugin appears to be loading (it's there under Manage Add-Ons). We also had tempo installed as we were evaluating that, but I have tried disabling it.

Any ideas on what I can try, what logs I can provide to help resolve the issue and try ictime?

Update: It looks like when I hit the JIRA Dashboard the following request is made:

/rest/ictime/1.0/rest/checkPermission?permission=16&_=1362461730011

and the response is:

<?xmlversion='1.0'encoding='UTF-8'standalone='yes'?><resultstatus='invalid'><error>forbidden</error></result>

What permission is this referring to? I am a JIRA Administrator.

Thanks!

1 answer

1 accepted

ictime uses the "jira-administrators" group by default, which we are generally not using as we are using LDAP integration and LDAP groups.

I added myself to "ictime-lifesaver" as per https://interconcept.atlassian.net/wiki/display/ICTJP/ictime+Permissions and added our "admins" group everywhere "jira-administrators" was present and the menu now shows up.

Great...it worked as charm

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Thursday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

263 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you