I installed the ictime trial into our JIRA 5.2.4 instance and there's no menu appearing. There's nothing in the logs that indicates there's an error being thrown (unless I'm not looking for the right thing), and the plugin appears to be loading (it's there under Manage Add-Ons). We also had tempo installed as we were evaluating that, but I have tried disabling it.
Any ideas on what I can try, what logs I can provide to help resolve the issue and try ictime?
Update: It looks like when I hit the JIRA Dashboard the following request is made:
and the response is:
What permission is this referring to? I am a JIRA Administrator.
ictime uses the "jira-administrators" group by default, which we are generally not using as we are using LDAP integration and LDAP groups.
I added myself to "ictime-lifesaver" as per https://interconcept.atlassian.net/wiki/display/ICTJP/ictime+Permissions and added our "admins" group everywhere "jira-administrators" was present and the menu now shows up.
Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...
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