ictime is not showing up

I installed the ictime trial into our JIRA 5.2.4 instance and there's no menu appearing. There's nothing in the logs that indicates there's an error being thrown (unless I'm not looking for the right thing), and the plugin appears to be loading (it's there under Manage Add-Ons). We also had tempo installed as we were evaluating that, but I have tried disabling it.

Any ideas on what I can try, what logs I can provide to help resolve the issue and try ictime?

Update: It looks like when I hit the JIRA Dashboard the following request is made:


and the response is:


What permission is this referring to? I am a JIRA Administrator.


1 answer

1 accepted

ictime uses the "jira-administrators" group by default, which we are generally not using as we are using LDAP integration and LDAP groups.

I added myself to "ictime-lifesaver" as per https://interconcept.atlassian.net/wiki/display/ICTJP/ictime+Permissions and added our "admins" group everywhere "jira-administrators" was present and the menu now shows up.

Great...it worked as charm

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jul 10, 2018 in Marketplace Apps

If you’re an Atlassian app developer, you’ll want to know about Atlas Camp!

This September 6-7, hundreds of Atlassian App developers will flock to Barcelona Spain to build skills, discover product roadmaps, meet face-to-face with the Atlassian team, and learn how to extend t...

161 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you