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hi there,

i have installed from scratch the plugn, and it does not work on my JIRA 6.4.1 .I have the gantt chart option on my project, but when i load it it doesn't find any issue. I looke dinto the source , it looks like the javascript is the cause of the issue i think : 

GET http://XXX:8080/s/d7f28a30018f213a895d2174437cd6a9-CDN…ct,atl.general,,jira.project.sidebar,jira.general/; 404 (Not Found)


can you help me ?

6 answers

1 accepted

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Answer accepted

Hi @Frank Polscheit!

A case was opened with Atlassian Support to investigate this problem.

We restored his backup on a staging instance over here and found out the problem with the is actually related to Zephyr. That considered, disabling Zephyr gets rid of that error message.

Anyway, the problem with the Gantt-Chart plugin is still happening, but rather than a 404, it displays another error message, as you can see below:

"Message: values.fields.subtasks is undefined
Stack trace:

Could you follow up with him on this?



As fast workaround: please enable sub-tasks within your JIRA instance: log in as user with JIRA admin global permissions, choose "issues", select "issue types > sub-tasks" and enable sub-tasks, there.

Within coming v3.2 of my Gantt-Chart, I will build-in handling of disabled sub-tasks. From a conceptional point of view, I regard subtasks as essential to split an issue into multiple parts but that may be different within other JIRA instances and ways of working.

I appreciate your feedback.

Kind regards,

Thank you @Frank Polscheit  It was as simple as that..I hope this helps the community, guys make sure you activate subtasks, and watchout for zephyr plugin version 2.5.24x which has know issues with Jira 6.4. Thank you @Joao Palharini [Atlassian] for your dedicated help in getting us figuring out the problem. I really appreciate it, awesome job !


"" is not a file of my Gantt-Chart add-on: which Gantt-Chart version are you using?

Kind regards,

HI there,we sue your plugin v3.1.9-jira6..i have 94 of 94 modules enabled..I even upgraded my jira 6.3.1 to 6.4.1 in the hope it would fix the problem..i would desperately like to use your plugin :)

looks like this file is a native JIRA file, and your plugin must be relying on method calling the file somehow. We have logged support ticket JSP-227751 with Atlassian to investigate, so far no real answers..I am not too much of a dev myself, but if this file was on a cdn and is not reachable to us, i doubt it would be working for anyone else, so the issue must lie somewhere else.

i wish we could find a solutions to this problem, i'm eager to use your plugin ! i get javascript errors: 

--- JAVA SCRIPT EXCEPTION CAUGHT: please provide following infos via email to ---
batch.js?locale=en-US:204 Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.90 Safari/537.36
batch.js?locale=en-US:204 Message: Cannot read property 'length' of undefined
Stack trace:
{anonymous}() (Object.AJS.)$.ajax.success@http://XXX:8080/s/2636b3ba4c9b4a1e3c6d03de034bc5f9-CDN…3/de.polscheit.jira.plugins.gantt:gantt-resources3.js?locale=en-US:6272:15
Object.o.fireWith [as resolveWith]@http://XXX:8080/s/009fccd94a944a6e11625a8a126b8ad8-CDN…n_USsc3x1s/64016/94/58/_/download/superbatch/js/batch.js?locale=en-US:42:6

and slo just before : http://XXX:8080/rest/structure/1.0/structure?_=1430221887827 Failed to load resource: the server responded with a status of 404 (Not Found)

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