error inserting work log - ictime

I want to buy this plugin and for now i am using free evaulation licence.

If i disable plugin, there is no error and work log works fine.

After enabling plugin i can edit already inputed work log

I have problem. When trying to work log, there is no parameters and error shows.

1 answer

Hi Berti,

Your screenshots (you have provided separately via email) indicate that the plugin is running, but not properly. The Log Work mask shown in your first screenshot is still the default log work interface from JIRA (no "from-to" option and activity type dropdown visible), so JIRA still delivers the default mask instead of the ictime log work mask. But this mask can't be used any longer when ictime is enabled, so when submitting you get an error from JIRA.

This is a behaviour we have seen from time to time with JIRA and have a few customer reports, but it was not possible to identify a specific reason that could be addressed within ictime. We think that it might be some caching mechanisms or problems to properly instantiate an object/class on JIRA resp. UPM level.

Usually the recommendation is to check if you are using a current version of JIRA and specifically the Universal Plugin Manager (UPM) system plugin, if not, try to update. It also might help to uninstall ictime, install it again and to wait a couple of minuted before using, and if this does not help, activate and deactivate ictime a couple of times. These are only workarounds, but at least for the few cases we saw this issue, we got it solved this way.

Best regards

Tobias

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 30, 2018 in Marketplace Apps

Three tips for boosting your board's efficiency with Story Maps

Trello is one of the most effective tools for driving your sprints. It's customizable for every Agile team and product owners and Scrum masters (SM) love it. However, Agile teams often struggle with:...

834 views 2 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you