email recipient condition based

Hey,

is it possible to configure that, when I send a mail with ETI, the pre-configured recipient is a JIRA user or the email adress stored in a custom field? This should be based on if the JIRA user is actual one and not some dummy user which creates tickets for unknown email adresses.

3 answers

1 accepted

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Markus, Both 1 and 2 are easily possible with JETI.

However, JETI can do the following:

- email comes from non-JIRA user, email address is saved in recipient field

- email comes form JIRA user, either the email address is saved in recipient field or the JIRA user is added to the watchers of the issue. It is a parameter of the corresponding Mail Handler Context.

No further conditional configuration is possible at the moment.

Tibor

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Markus, can you please clarify this a bit? It is not clear how and what you want to achieve. Thank you.

Hi Tibor, of course I can.

Following two scenarios:

  1. An unknown user to JIRA sends an email to a project email adress to create a ticket. The email is stored in a custom field. Here I want that the email adress from the custom field is in the recipient field when I send an email via JETI.
  2. A JIRA user sends an email to a project email adress to create a ticket. Here I want that the JIRA user is in the recipient field when I send an email via JETI.

In a nutshell I want that the recipient field is populated based on if the reporter is a actual JIRA user or just some dummy user for unknown reporter.

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Markus,

By default jira will send the mail notifications to assignee and reporter who have valid email addresses.

However you can configure your custom mail in your postfunctions to other users also.

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