e.syracom.jira.plugins.securelogin version 1.1, "Oops, you've found a dead link."

Dear Support,

We installed de.syracom.jira.plugins.securelogin version 1.1 to trial with Jira and Confluence. Sometimes we see error page after enter a PIN in Jira - "Oops, you've found a dead link." If it happens, we can choose "go to Home Page" and continue our work in Jira.

Please help and advice. Thank you in advance

3 answers

1 accepted

We released Version 1.2.1 of Secure Loin for JIRA on Tuesday. It should solve the problem with the 404 messages after entering the PIN. It had been a problem with the URL forwarding in certain circumstances. But now the plugin uses relative URLS for the forwarding, and in all reproducable situations this version fixed the problem.

Alexander, can I alter the plugin config using SQL? I managed to enter an IP address without choosing white or blacklist. It's no impossible to login to our site.

 

Regards
Olav

 

Hi Olav,

yes there should be a way to do it. You have to identify the server config table in your database. 

This table is named AO_<hash>_SERVER_CONFIG while <hash> is a 6 digit hash value. (e.g. AO_1D83D9_SERVER_CONFIG).

In this table you will find one record, containing the config for the plugin. And there should be a column called two_factor_auth_active, or something a like. Set the value to false. After starting Jira, the plugin should be disabled and you should be able to login with username and password.

Regards,
Alexander 

Dear Dmitriy,

can you provide us with a few additional informations please? If you do not want them to write here, please write me to our support address and I will take care, one of our developers will take a look in your issues:

  • Which version of JIRA and Confluence you are using?
  • Which URL you see in the address bar of the browser, when the error occurs?
  • Is the base-url of your instances if configures correctly?
  • What is the base-url of your instance?

best regards,

Alexander

Alexander, can I alter the plugin config using SQL? I managed to enter an IP address without choosing white or blacklist. It's no impossible to login to our site.

 

Regards
Olav

Dear Alexander,

I sent mail message to 'SecureLogin.JIRA@syracom.de' with requested details and additional questions.

Rerards,

Dmitry Egorov

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