changing issue status automatically when issue assigned comments Edited

2017-06-14 12_32_05-Photos.pngNot quite sure how to Compare the two values. 

Any help appreciated.

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Accepted answer
Andreas Knecht Community Champion Jun 14, 2017

Hi there,

So looking at your rule, what you are trying to do is this right:

  • When the assignee posts a public comment, then move the issue to waiting for customer?

So to check if a comment is public you can use this in the Compare condition:

  • First value: {{comment.internal}}
  • Equals
  • Second value: false

internal-comment.png

Hope this helps!

Cheers,

  Andreas

This worked perfectly and a lot easier than I thought.

Thanks!

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