can't install scroll office sucessfully

I can't install scroll office. System gave the error message: An unexpected error occurred. Please refer to the logs for more information.

I checked the log. Any advise for this issue? thanks.

atlassian.plugin INFO <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.admin.actions INFO <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.cache.coherence.hibernate.CoherenceCacheStrategy ERROR <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option value="INFO">INFO</option> <option value="WARN">WARN</option> <option selected="selected" value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.cluster INFO <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.cluster.safety INFO <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.content.render.xhtml.migration INFO <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.event.listeners.ResetHiLoAfterImportListener INFO <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.importexport.actions.ImportLongRunningTask INFO <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.importexport.impl.PdfExporter ERROR <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option value="INFO">INFO</option> <option value="WARN">WARN</option> <option selected="selected" value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.lifecycle INFO <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.rpc.auth.TokenAuthenticationInvocationHandler INFO <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.search.v2.lucene.SearcherAction WARN <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option value="INFO">INFO</option> <option selected="selected" value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.security.login.DefaultLoginManager INFO <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.servlet.ConfluenceServletDispatcher WARN <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option value="INFO">INFO</option> <option selected="selected" value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.status.SystemErrorInformationLogger INFO <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.upgrade INFO <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.user.DefaultUserAccessor INFO <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.user.crowd INFO <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove

com.atlassian.confluence.user.migratio

INFO <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove

1 answer

Hi David,

Please try to add the log level com.k15t with ALL information and install the plugin again. The log should contain more information afterwards...

If you contact support.k15t.com they will ask you for

* a support zip which can be generated in the Confluence Admin Console/UI
* Confluence version
* Scroll Office version

Cheers,
Tobias

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jul 10, 2018 in Marketplace Apps

If you’re an Atlassian app developer, you’ll want to know about Atlas Camp!

This September 6-7, hundreds of Atlassian App developers will flock to Barcelona Spain to build skills, discover product roadmaps, meet face-to-face with the Atlassian team, and learn how to extend t...

165 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you