can't install scroll office sucessfully

I can't install scroll office. System gave the error message: An unexpected error occurred. Please refer to the logs for more information.

I checked the log. Any advise for this issue? thanks.

atlassian.plugin INFO <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.admin.actions INFO <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.cache.coherence.hibernate.CoherenceCacheStrategy ERROR <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option value="INFO">INFO</option> <option value="WARN">WARN</option> <option selected="selected" value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.cluster INFO <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.cluster.safety INFO <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.content.render.xhtml.migration INFO <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.event.listeners.ResetHiLoAfterImportListener INFO <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.importexport.actions.ImportLongRunningTask INFO <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.importexport.impl.PdfExporter ERROR <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option value="INFO">INFO</option> <option value="WARN">WARN</option> <option selected="selected" value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.lifecycle INFO <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.rpc.auth.TokenAuthenticationInvocationHandler INFO <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.search.v2.lucene.SearcherAction WARN <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option value="INFO">INFO</option> <option selected="selected" value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.security.login.DefaultLoginManager INFO <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.servlet.ConfluenceServletDispatcher WARN <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option value="INFO">INFO</option> <option selected="selected" value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.status.SystemErrorInformationLogger INFO <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.upgrade INFO <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.user.DefaultUserAccessor INFO <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove
com.atlassian.confluence.user.crowd INFO <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove

com.atlassian.confluence.user.migratio

INFO <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> Remove

1 answer

Hi David,

Please try to add the log level com.k15t with ALL information and install the plugin again. The log should contain more information afterwards...

If you contact support.k15t.com they will ask you for

* a support zip which can be generated in the Confluence Admin Console/UI
* Confluence version
* Scroll Office version

Cheers,
Tobias

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