can't install scroll office sucessfully

[David Qi]

I can't install scroll office. System gave the error message: An unexpected error occurred. Please refer to the logs for more information.

I checked the log. Any advise for this issue? thanks.

atlassian.plugin	INFO	<select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select>	Remove
com.atlassian.confluence.admin.actions	INFO	<select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select>	Remove
com.atlassian.confluence.cache.coherence.hibernate.CoherenceCacheStrategy	ERROR	<select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option value="INFO">INFO</option> <option value="WARN">WARN</option> <option selected="selected" value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select>	Remove
com.atlassian.confluence.cluster	INFO	<select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select>	Remove
com.atlassian.confluence.cluster.safety	INFO	<select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select>	Remove
com.atlassian.confluence.content.render.xhtml.migration	INFO	<select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select>	Remove
com.atlassian.confluence.event.listeners.ResetHiLoAfterImportListener	INFO	<select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select>	Remove
com.atlassian.confluence.importexport.actions.ImportLongRunningTask	INFO	<select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select>	Remove
com.atlassian.confluence.importexport.impl.PdfExporter	ERROR	<select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option value="INFO">INFO</option> <option value="WARN">WARN</option> <option selected="selected" value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select>	Remove
com.atlassian.confluence.lifecycle	INFO	<select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select>	Remove
com.atlassian.confluence.rpc.auth.TokenAuthenticationInvocationHandler	INFO	<select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select>	Remove
com.atlassian.confluence.search.v2.lucene.SearcherAction	WARN	<select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option value="INFO">INFO</option> <option selected="selected" value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select>	Remove
com.atlassian.confluence.security.login.DefaultLoginManager	INFO	<select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select>	Remove
com.atlassian.confluence.servlet.ConfluenceServletDispatcher	WARN	<select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option value="INFO">INFO</option> <option selected="selected" value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select>	Remove
com.atlassian.confluence.status.SystemErrorInformationLogger	INFO	<select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select>	Remove
com.atlassian.confluence.upgrade	INFO	<select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select>	Remove
com.atlassian.confluence.user.DefaultUserAccessor	INFO	<select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select>	Remove
com.atlassian.confluence.user.crowd	INFO	<select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select>	Remove
com.atlassian.confluence.user.migratio	INFO	<select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select>	Remove

[Tobias Anstett _K15t_]

Hi David,

Please try to add the log level com.k15t with ALL information and install the plugin again. The log should contain more information afterwards...

If you contact support.k15t.com they will ask you for

* a support zip which can be generated in the Confluence Admin Console/UI
* Confluence version
* Scroll Office version

Cheers,
Tobias