As you know, in Jira Service Desk I can add screen to transition. So in our Resolve transition there is a screen, where we can add comment (resolution text).
This is comfortable because our customer will recieve only one notification (Issue Resolved) that including comment from transition screen.
So problem is:
we are added script (Power Scripts for Jira plugin) which do autotransition and comment. But customer recieve two separate notifications (issue resolved, issue commented).
Is there any way to improve autotransition routine and add a comment parameter. Or somehow else to make it in one step (with only issue resolved event)
You didnt understand. There is only one transition - Resolve. It have transition screen, where i can write comment on transaction.
So if Im doing it in Service Desk manually - Resolve + write comment = Only one event fires - Issue Resolved. And my email notification have Resolve template with comment from this transition.
But if im doing transition with SIL script with code like:
addComment(key, "user1", "my comment here");
autotransition("Resolve", key,true,true,true) ;
It fires Issue Commented and Issue Resolved events separately
yes, and i need it.
You still dont understand what i want. :)
If im doing comment and resolving though servise desk transition screen i have one big email.
If im doint it with scrip i have 2 small. Issue resolved notification havent comment inside his body - thats the problem!
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