assignee option greyed out and not available when creating test issues

I cannot assign test issues, I am using our custom workflow and creating incidents, change, task etc is fine, but the assign option is missing

2 answers

0 vote

Have you checked that your user has "assign issues" permission in the project?

Yes, this is primarily for the Zephyr plugin

Um, that's not really an answer. Let's say you've got a user called "Fred".

Can Fred assign issues in the standard Jira UI?

If they can, then how have you configured Zephyr to handle their activity? Are they still Fred in Zephyr? Is it using the right account? Are you sure Zephyr and Jira think Zephyr-Fred == Jira-Fred?

Hi Ahjaz,

I just answered the question on the other formum quesiton, but I will answer it here as well.

The concept of testcases and testcases assignments has a different owner concept than the assignement of an issue in JIRA.

For example, a testcase can be executed in mutliple test cycles. This begs the question on how this ownership applies. The JIRA ownership workflow is liniar, in where one person has it. This makes sense for a defect. Testcases, however, can have a different lifecyle.

For example, a single testcase can be put in numerous cycles for execution against vairous builds or environments. With the JIRA workflow concept, then this all executions could only be assigned to one person.

For this reason, we've taken Issue Assignment functionality away from testcases. At the same time we haven't yet added our own assignement functionality in our test cycles. This is on our enhancement list.

Kind Regards,
Chris

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jul 10, 2018 in Marketplace Apps

If you’re an Atlassian app developer, you’ll want to know about Atlas Camp!

This September 6-7, hundreds of Atlassian App developers will flock to Barcelona Spain to build skills, discover product roadmaps, meet face-to-face with the Atlassian team, and learn how to extend t...

172 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you