after upgrading jira from 7.3,1 To 7.5.0, r4j addon gives error

clicking on an items in the requirements tree gives a "Request failed".

 

 

last lines of the atlassiona-jira.log:

esolutions.jira.plugins.requirements/projecttree [c.e.requirements.servlets.ProjectTreeServlet] R4J Element org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:784)
2017-10-09 17:07:45,702 http-nio-8080-exec-7 ERROR joerg.glandorf 1027x480x1 h3jx4 10.49.29.230 /plugins/servlet/com.easesolutions.jira.plugins.requirements/projecttree [c.e.requirements.servlets.ProjectTreeServlet] R4J Element org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66)
2017-10-09 17:07:45,702 http-nio-8080-exec-7 ERROR joerg.glandorf 1027x480x1 h3jx4 10.49.29.230 /plugins/servlet/com.easesolutions.jira.plugins.requirements/projecttree [c.e.requirements.servlets.ProjectTreeServlet] R4J Element org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:802)
2017-10-09 17:07:45,702 http-nio-8080-exec-7 ERROR joerg.glandorf 1027x480x1 h3jx4 10.49.29.230 /plugins/servlet/com.easesolutions.jira.plugins.requirements/projecttree [c.e.requirements.servlets.ProjectTreeServlet] R4J Element org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1410)
2017-10-09 17:07:45,702 http-nio-8080-exec-7 ERROR joerg.glandorf 1027x480x1 h3jx4 10.49.29.230 /plugins/servlet/com.easesolutions.jira.plugins.requirements/projecttree [c.e.requirements.servlets.ProjectTreeServlet] R4J Element org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
2017-10-09 17:07:45,703 http-nio-8080-exec-7 ERROR joerg.glandorf 1027x480x1 h3jx4 10.49.29.230 /plugins/servlet/com.easesolutions.jira.plugins.requirements/projecttree [c.e.requirements.servlets.ProjectTreeServlet] R4J Element java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
2017-10-09 17:07:45,703 http-nio-8080-exec-7 ERROR joerg.glandorf 1027x480x1 h3jx4 10.49.29.230 /plugins/servlet/com.easesolutions.jira.plugins.requirements/projecttree [c.e.requirements.servlets.ProjectTreeServlet] R4J Element java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
2017-10-09 17:07:45,703 http-nio-8080-exec-7 ERROR joerg.glandorf 1027x480x1 h3jx4 10.49.29.230 /plugins/servlet/com.easesolutions.jira.plugins.requirements/projecttree [c.e.requirements.servlets.ProjectTreeServlet] R4J Element org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
2017-10-09 17:07:45,703 http-nio-8080-exec-7 ERROR joerg.glandorf 1027x480x1 h3jx4 10.49.29.230 /plugins/servlet/com.easesolutions.jira.plugins.requirements/projecttree [c.e.requirements.servlets.ProjectTreeServlet] R4J Element java.lang.Thread.run(Thread.java:745)

2 answers

0 votes

Hi Jörg,

I did some research and haven't found anything specific regarding that error. 

  • If you run the following query do you see any disabled add-ons related to R4J:
    select  * from pluginstate where pluginenabled = 'false';

In addition, during startup do you see any specific errors regarding this plugin during plugin startup?  Take a look and see if you see any additional errors that could be causing this issue.  If not, you may want to see if adding the following to Logging and Profiling and adding Debug Logging to it helps you isolate the error further:

com.easesolutions

Additionally, @Alvin Chan [Ease Solutions] or one of the Engineers from Ease Solutions may have additional info to assist with this.

Cheers,

Branden

Hi all,

upgrading to the latest r4j add-on (requirements-3,2,1-19) fixes this issue.

-Joerg

Hi it doesn't fix. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in Marketplace Apps

How to set up an incident workflow from the VP of Engineering at Sentry

Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...

1,687 views 3 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you