after upgrading jira from 7.3,1 To 7.5.0, r4j addon gives error

[Jörg Glandorf]

clicking on an items in the requirements tree gives a "Request failed".

last lines of the atlassiona-jira.log:

esolutions.jira.plugins.requirements/projecttree [c.e.requirements.servlets.ProjectTreeServlet] R4J Element org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:784)
2017-10-09 17:07:45,702 http-nio-8080-exec-7 ERROR joerg.glandorf 1027x480x1 h3jx4 10.49.29.230 /plugins/servlet/com.easesolutions.jira.plugins.requirements/projecttree [c.e.requirements.servlets.ProjectTreeServlet] R4J Element org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66)
2017-10-09 17:07:45,702 http-nio-8080-exec-7 ERROR joerg.glandorf 1027x480x1 h3jx4 10.49.29.230 /plugins/servlet/com.easesolutions.jira.plugins.requirements/projecttree [c.e.requirements.servlets.ProjectTreeServlet] R4J Element org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:802)
2017-10-09 17:07:45,702 http-nio-8080-exec-7 ERROR joerg.glandorf 1027x480x1 h3jx4 10.49.29.230 /plugins/servlet/com.easesolutions.jira.plugins.requirements/projecttree [c.e.requirements.servlets.ProjectTreeServlet] R4J Element org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1410)
2017-10-09 17:07:45,702 http-nio-8080-exec-7 ERROR joerg.glandorf 1027x480x1 h3jx4 10.49.29.230 /plugins/servlet/com.easesolutions.jira.plugins.requirements/projecttree [c.e.requirements.servlets.ProjectTreeServlet] R4J Element org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
2017-10-09 17:07:45,703 http-nio-8080-exec-7 ERROR joerg.glandorf 1027x480x1 h3jx4 10.49.29.230 /plugins/servlet/com.easesolutions.jira.plugins.requirements/projecttree [c.e.requirements.servlets.ProjectTreeServlet] R4J Element java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
2017-10-09 17:07:45,703 http-nio-8080-exec-7 ERROR joerg.glandorf 1027x480x1 h3jx4 10.49.29.230 /plugins/servlet/com.easesolutions.jira.plugins.requirements/projecttree [c.e.requirements.servlets.ProjectTreeServlet] R4J Element java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
2017-10-09 17:07:45,703 http-nio-8080-exec-7 ERROR joerg.glandorf 1027x480x1 h3jx4 10.49.29.230 /plugins/servlet/com.easesolutions.jira.plugins.requirements/projecttree [c.e.requirements.servlets.ProjectTreeServlet] R4J Element org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
2017-10-09 17:07:45,703 http-nio-8080-exec-7 ERROR joerg.glandorf 1027x480x1 h3jx4 10.49.29.230 /plugins/servlet/com.easesolutions.jira.plugins.requirements/projecttree [c.e.requirements.servlets.ProjectTreeServlet] R4J Element java.lang.Thread.run(Thread.java:745)

[Jörg Glandorf]

Hi all,

upgrading to the latest r4j add-on (requirements-3,2,1-19) fixes this issue.

-Joerg

[Avinash]

Hi it doesn't fix. 

[somethingblue]

Hi Jörg,

I did some research and haven't found anything specific regarding that error. 

• If you run the following query do you see any disabled add-ons related to R4J:

  select  * from pluginstate where pluginenabled = 'false';

In addition, during startup do you see any specific errors regarding this plugin during plugin startup?  Take a look and see if you see any additional errors that could be causing this issue.  If not, you may want to see if adding the following to Logging and Profiling and adding Debug Logging to it helps you isolate the error further:

com.easesolutions

Additionally, @Alvin Chan [Ease Solutions] or one of the Engineers from Ease Solutions may have additional info to assist with this.

Cheers,

Branden