add-on cannot be enabled

Getting the following error:

 

The add-on has been installed but cannot be enabled. Refer to the logs for more information.

1 answer

0 vote

Aron,

Could you please provide the atlassian-jira.log file stack trace? That will help us to understand why the plugin is not being enabled.

Cheers

L.F

Error from log.

2015-06-17 12:51:39,896 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.manager.PluginEnabler] Waiting for ENABLING plugins: [com.intenso.jira.plugins.notes.sticky-notes]
2015-06-17 12:51:39,896 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 60 seconds remaining
2015-06-17 12:51:40,896 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 59 seconds remaining
2015-06-17 12:51:41,896 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 58 seconds remaining
2015-06-17 12:51:42,896 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 57 seconds remaining
2015-06-17 12:51:43,896 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 56 seconds remaining
2015-06-17 12:51:44,911 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 54 seconds remaining
2015-06-17 12:51:45,911 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 53 seconds remaining
2015-06-17 12:51:46,911 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 52 seconds remaining
2015-06-17 12:51:47,911 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 51 seconds remaining
2015-06-17 12:51:48,927 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 50 seconds remaining
2015-06-17 12:51:49,943 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 49 seconds remaining
2015-06-17 12:51:50,958 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 48 seconds remaining
2015-06-17 12:51:51,974 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 47 seconds remaining
2015-06-17 12:51:52,974 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 46 seconds remaining
2015-06-17 12:51:53,974 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 45 seconds remaining
2015-06-17 12:51:54,974 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 44 seconds remaining
2015-06-17 12:51:56,630 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 43 seconds remaining
2015-06-17 12:51:57,630 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 42 seconds remaining
2015-06-17 12:51:58,630 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 41 seconds remaining
2015-06-17 12:51:59,630 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 40 seconds remaining
2015-06-17 12:52:00,646 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 39 seconds remaining
2015-06-17 12:52:01,662 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 38 seconds remaining
2015-06-17 12:52:02,662 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 37 seconds remaining
2015-06-17 12:52:03,662 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 36 seconds remaining
2015-06-17 12:52:04,662 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 35 seconds remaining
2015-06-17 12:52:05,662 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 34 seconds remaining
2015-06-17 12:52:06,662 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 33 seconds remaining
2015-06-17 12:52:07,662 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 32 seconds remaining
2015-06-17 12:52:08,662 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 31 seconds remaining
2015-06-17 12:52:09,677 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 30 seconds remaining
2015-06-17 12:52:10,693 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 29 seconds remaining
2015-06-17 12:52:11,709 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 28 seconds remaining
2015-06-17 12:52:12,709 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 27 seconds remaining
2015-06-17 12:52:13,709 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 26 seconds remaining
2015-06-17 12:52:14,724 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 25 seconds remaining
2015-06-17 12:52:15,724 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 24 seconds remaining
2015-06-17 12:52:16,724 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 23 seconds remaining
2015-06-17 12:52:17,740 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 22 seconds remaining
2015-06-17 12:52:18,740 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 21 seconds remaining
2015-06-17 12:52:19,740 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 20 seconds remaining
2015-06-17 12:52:20,740 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 19 seconds remaining
2015-06-17 12:52:21,756 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 18 seconds remaining
2015-06-17 12:52:22,771 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 17 seconds remaining
2015-06-17 12:52:23,771 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 16 seconds remaining
2015-06-17 12:52:24,771 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 15 seconds remaining
2015-06-17 12:52:25,787 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 14 seconds remaining
2015-06-17 12:52:26,787 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 13 seconds remaining
2015-06-17 12:52:27,803 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 12 seconds remaining
2015-06-17 12:52:28,803 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 11 seconds remaining
2015-06-17 12:52:29,803 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 10 seconds remaining
2015-06-17 12:52:30,803 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 9 seconds remaining
2015-06-17 12:52:31,818 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 8 seconds remaining
2015-06-17 12:52:32,834 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 7 seconds remaining
2015-06-17 12:52:33,850 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 6 seconds remaining
2015-06-17 12:52:34,850 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 5 seconds remaining
2015-06-17 12:52:35,850 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 4 seconds remaining
2015-06-17 12:52:36,865 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 3 seconds remaining
2015-06-17 12:52:37,881 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 2 seconds remaining
2015-06-17 12:52:38,897 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.intenso.jira.plugins.notes.sticky-notes], 0 seconds remaining
2015-06-17 12:52:39,897 UpmAsynchronousTaskManager:thread-3 INFO aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.manager.DefaultPluginManager] Disabling com.intenso.jira.plugins.notes.sticky-notes
2015-06-17 12:52:39,897 UpmAsynchronousTaskManager:thread-3 ERROR aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [plugin.osgi.factory.OsgiPlugin] Never resolved service '&pluginLicenseManager' for plugin 'com.intenso.jira.plugins.notes.sticky-notes' with filter (objectClass=com.atlassian.upm.license.storage.plugin.PluginLicenseStorageManager)
2015-06-17 12:52:39,975 UpmAsynchronousTaskManager:thread-3 ERROR aronfe 785x6679x3 2v13f7 10.50.101.200 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.manager.PluginEnabler] Unable to start the following plugins due to timeout while waiting for plugin to enable: com.intenso.jira.plugins.notes.sticky-notes

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