Just a few quesitons to help troubleshoot what you are seeing:
1) What version of JIRA are you currently running?
2) What browser are you using and its version?
3) Do you have steps so we can try to reproduce?
You say sometimes the test steps appear and other times they do not. Do you notice a pattern as to when you see it happens versus when you do not?
1) we use Jira 6.1.3
2) Chrome 34.0.1847.116 m
3) I cannot find a pattern. On the same test I can have the problem in the morning and no more problem one hour later. At the same moment I have the problem on some Test and not on some other.
The refresh does not solve the problem. Going back to Test and returning to Execution view can solve the problem sometimes but not all the times.
I am sorry, but I don't have anything more precise and I know it'a hard to debug such kind of bugs !!
We would like to troubleshoot this further however, we think it would be best to continue it over email. This way you are not posting anything sensative publicly.
Can you please email us to support(at)getzephyr(dot)com. We will be able to assit you further this way.
I am running a test session with a whole group of people (over 20). We are using Chrome, IE and I think a couple are also using Firefox. We have had this problem very consistently throughout the group.
I have to add, if it is an interesting indication for you, that we have bandwith limitation and the response time is very long. I've had this issue in the past, but not as often as with this group with this response time problem.
Eventually, the steps always appear. But you have to refresh sometimes 20 times - more than what anyone is willing to accept.
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