Zephyr import error: customfield_10521":"string expected at index 0"

This is while trying to import a custom label field. I am using xls. What could be the reason?

1 answer

Hello Deepak,

Could you please provide a screens shot of the error you are getting and a simple .xls file that you are trying to import so that we can reproduce the same and get back to you with the solution.

In the mean time I would like you to go through the following URL that can help you.



Thank you,


Bibek Behera.

I don't see a way to attach the xls file here. Error I've already mentioned.

Hello Deepak, For further assistance please open a service request by sending us an email to support(at)getzephyr.com so that we can get the input from your end and resolve this at the earliest. Thank you. Best Regards, Bibek

Same error with us:


Tue Oct 21 15:16:50 SGT 2014 file:///D:/DLs/new15.xls normalization success..!
Tue Oct 21 15:16:53 SGT 2014 Unable to add testcase ending at rowNumber - 1. Error:Unexpected response code: 400
{"errorMessages":[],"errors":{"customfield_10180":"string expected at index 0"}}
Tue Oct 21 15:16:53 SGT 2014 new15.xls imported successfully..!



value of cell is: mail,cra

customfield is label type

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