Zephyr error after upgrading Jira from 5.2.8 to 6.0.6

2013-08-18 21:09:19,047 QuartzScheduler_Worker-2 ERROR ServiceRunner Zephyr for JIRA background job [jira.issue.managers.DefaultCustomFieldManager] Could not load custom field type plugin with key 'com.atlassian.jira.ext.charting:firstresponsedate'. Is the plugin present and enabled?

2 answers

1 accepted

0 votes
Answer accepted

Hi Vindoh,

We have a few questions to begin troubleshooting your error:

1) What version of Zephyr for JIRA are you currently running?

2) Make sure your UPM is the latest version. If it is not, and upgrading your UPM does not solve the issue...

3) Try restarting your server. Once restarted uninstall and re install Zephyr for JIRA.

4) If these two fail please email us your atlassian-jira logs to 'support (at) getzephyr (dot) com'. This way we can look further into this issue.

Kind Regards,


Hi Emily,

After following the above steps, we dont see any issue in our logs, in case of any issues i will send the logs to your supoort.



Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 13, 2019 in Marketplace Apps

Marketplace Spotlight: Marketing apps for Confluence to keep your teams working on the same page


251 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you