Zephyr error after upgrading Jira from 5.2.8 to 6.0.6

2013-08-18 21:09:19,047 QuartzScheduler_Worker-2 ERROR ServiceRunner Zephyr for JIRA background job [jira.issue.managers.DefaultCustomFieldManager] Could not load custom field type plugin with key 'com.atlassian.jira.ext.charting:firstresponsedate'. Is the plugin present and enabled?

2 answers

1 accepted

Hi Vindoh,

We have a few questions to begin troubleshooting your error:

1) What version of Zephyr for JIRA are you currently running?

2) Make sure your UPM is the latest version. If it is not, and upgrading your UPM does not solve the issue...

3) Try restarting your server. Once restarted uninstall and re install Zephyr for JIRA.

4) If these two fail please email us your atlassian-jira logs to 'support (at) getzephyr (dot) com'. This way we can look further into this issue.

Kind Regards,


Hi Emily,

After following the above steps, we dont see any issue in our logs, in case of any issues i will send the logs to your supoort.



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