Zephyr 2.0 critically-important request gives 403 error! Jira v6.0.4

Good day, Zephyr!

After updating to version 2.0 Zephyr stopped opening Test Cycles in the Plan Test Cycles (and in many other tabs).

In the console, the browser an error like:

GET https://hq.tutu.ru/rest/zephyr/latest/cycle?projectId=10000&versionId=-1&offset=0&expand=executionSummaries&_=1382600095874 403 (Forbidden)

403 (Forbidden) batch.js: 7

send batch.js: 7

f.extend.ajax batch.js: 7

L com.thed.zephyr.je: zephyr-project-dashboard-resources.js: 430

versionChanged com.thed.zephyr.je: zephyr-project-dashboard-resources.js: 435


I should add that we are using Jira in version v6.0.4 # 6100-sha1: 6b05df6

Help please!

3 answers

1 accepted

1 vote
Answer accepted

Hi Artem,

We have the upgrade instructions in two locations:

Formally we have it in our docs:


And informally we placed it on our community forum:


Kind Regards,


Hi Maksim,

Immediately after the upgrade did you re index your JIRA and then re index your Zephyr? In that order? It is extremely important. Zephyr does have a separate index and it can be found in Administration>Manage Add On's>Zephyr for JIRA > General configuration page. In here you will see the Zephyr re index. Please perform this re index after you re index JIRA.

Kind Regards,


Hi Emily,

Is this re-index operation stated in update instructions or somewhere else? If not, it's quite weird to get this recommendation after failure.

We are not yet updated to 2.0 version, but I'm now in doubts if we should. Where can I get instruction for updates? I wouldn't like to get a failure like Maksim or anything alike.


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