Zen Intranet can't be enabled

I have downloaded the Zen Foundation add-on and Zen Intranet add-on, and for some reason I can't enable the Zen Intranet add-on. It says, "This add-on failed to enable. It may require a license. Refer to the logs for more information."

This wouldn't be so much of a problem, had I not pressed the "clean up" button on Zen Lightning. Zen Lightning no longer shows up and because I am unable to enable Zen Intranet I can't get it back.

7 answers

1 accepted

Hi Darryl,

you are right, I host everything.

I managed to install Zen Intranet by "downgrading" Zen Foundation to 5.2.8 and everything worked perfectly.

" Part of the Zen Lightning series. Requires Zen Foundationversion 5.2.8 "

Thats the line I skipped :) Next time more careful.


How did you downgrade to Zen Foundation 5.2.8?

I have the same problem. I have Confluence & Zen foundation On Demand for 10 Users, licences bought for both.

Zen Intranet cannot be enabled giving me the "This add-on failed to enable. It may require a license. Refer to the logs for more information." error.

Any help?

Hi Nikolas,

Zen Foundation and Zen Intranet are not available in OnDemand, so perhaps that's a typo? If you're hosting your own Confluence (or are using a service by a provider such as Contegix), please let me know the versions of Confluence and Zen you're using.

Hi Chris,

Zen Intranet doesn't require a license, only that Zen Foundation is installed. Can you tell me what versions of Confluence and Zen Foundation you have installed?

Hi Darryl,

I am on Confluence version 5.1.2 and Zen Foundation version 5.2.10.

I also downgraded Zen Foundation to 5.2.8 and Zen Intranet was able to be enabled again. However, Zen Intranet should be able to be enabled regardless of which version of Zen Foundation we are running...

There is an issue with Intranet's "lightning" issue and Zen 5.2.10. While we get that sorted, the workaround is to install Zen Intranet on Zen 5.2.9 or earlier and install the content (it's job is to add spaces, configuration settings, and a new brand design). Once that content is installed, Zen Intranet has no function other than the uninstaller to reverse the process. So you can upgrade to Zen 5.2.10 and be good to go.

Apologies for the workaround! We'll get the downloadable version of Zen Intranet fixed very soon!

Update: Zen Intranet 1.0.4 was released and works with Zen 5.2.10. Please let us know if you run into anything!

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Thursday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

77 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you