This problem is usually caused by migrating Confluence OnDemand to a local install, when the OnDemand version of Confluence is higher than the released version of Confluence for download. Zen Foundation typically won't be able to support that version until the regular downloadable Confluence version is released.
For example, one case affecting a user was caused by porting Confluence 5.2-OD to their server. However, the available version of downloadable Confluence at the time was 5.1.4. So the user could either install an earlier version of Confluence, or wait for the Confluence 5.2 release, and Zen's update for that version.
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