The functionality to email an issue is actually included in JIRA as standard as of JIRA v5, so this functionality is actually available already without installing custom plugins: https://confluence.atlassian.com/display/JIRA/Emailing+an+Issue
However, it is not possible to install plugins into the OnDemand environment unless they have been bundled by our developers, as per our [OnDemand plugin policy|http://confluence.atlassian.com/display/AOD/Atlassian+OnDemand+Plugin+Policy], so it is fortunate in this case that the functionality has since been integrated into the application.
All the best,
In that case then the API will be the only option because plugins aren't permitted, but the API is fully functional so you can do anything listed in this document through API calls: http://docs.atlassian.com/jira/REST/latest/
However, it wouldn't be possible to continue a sustained communication with non-JIRA users so I'm not sure whether you would want to consider OnDemand as an option for this, mainly because most JIRA instances being run as helpdesks have unlimited user licenses to workaround this problem and allow them to provide an account in the system for each customer.
All the best,
Hey, Tibor -- is this still in the works? While Jira does have the Share capability to send emails, one of the real benefits of JETI is the automatic creation of a comment with the body of the email message. I've used JETI with a premise based version of Jira in the past and think it's great and still miss this functionality now that we're using OnDemand.
JETI is still not available through On Demand Marketplace. Are you still working on it or has development stopped for on demand. We would really like to have a test run in the On Demand version before purchasing Jira + JETI as download product.
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