Will "Email this issue"-plugin work with Jira onDemand?

As title says; Will this workwith the onDemand version of Jira? It would solve a lot of our issues :)

Thanks!

Martin

3 answers

Hi Martin,

The functionality to email an issue is actually included in JIRA as standard as of JIRA v5, so this functionality is actually available already without installing custom plugins: https://confluence.atlassian.com/display/JIRA/Emailing+an+Issue

However, it is not possible to install plugins into the OnDemand environment unless they have been bundled by our developers, as per our [OnDemand plugin policy|http://confluence.atlassian.com/display/AOD/Atlassian+OnDemand+Plugin+Policy], so it is fortunate in this case that the functionality has since been integrated into the application.

All the best,
John

Hi and thanks for the quick reply.

Sorry, I should have been more specific. I need to add watchers, or some form of e-mail correspondance, with non-jira users in a support ticket environment...

Hi Martin,

In that case then the API will be the only option because plugins aren't permitted, but the API is fully functional so you can do anything listed in this document through API calls: http://docs.atlassian.com/jira/REST/latest/

However, it wouldn't be possible to continue a sustained communication with non-JIRA users so I'm not sure whether you would want to consider OnDemand as an option for this, mainly because most JIRA instances being run as helpdesks have unlimited user licenses to workaround this problem and allow them to provide an account in the system for each customer.

All the best,
John

Thanks for the information

Hi,

we are cooperating with Atlassian to make Email This Issue available in Atlassian OnDemand environment using Atlassian's Plugin 3 Framework.

We are going to inform our user base about the progress of this process.

Thank you for your patience.

Tibor

Hey, Tibor -- is this still in the works? While Jira does have the Share capability to send emails, one of the real benefits of JETI is the automatic creation of a comment with the body of the email message. I've used JETI with a premise based version of Jira in the past and think it's great and still miss this functionality now that we're using OnDemand.

Thanks.

Bill

Hello Tibor,

JETI is still not available through On Demand Marketplace. Are you still working on it or has development stopped for on demand. We would really like to have a test run in the On Demand version before purchasing Jira + JETI as download product.

Best regards,

Tim

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in Marketplace Apps

How to set up an incident workflow from the VP of Engineering at Sentry

Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...

1,375 views 0 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you