This is absolutely inacceptable to me since we are not the official support for commercial plugins. If the plugin still were open source and the code were accessible for everyone i might shut both eyes. But we are not here to provide free support for a commercial plugin. Atlassian, please make sure this plugin is linked to a bug tracking system on market place
The issue tracker link for the plugin does not include project namr and issue type so someone might have problems entering a bug in the right project. This should be corrected. Still i feel not well with your mixing up of commercial support lines with aac ....
Apologies for the impression that this left you with. We're incrementally re-designing the vendor support pages on plugins.atlassian.com. Our intention was not to make Answers the primary support mechanism for commercial plugins, but rather provide an additional avenue for customers to seek help.
As you noted, vendors can provide additional support details for their plugins, including issue trackers and forums. We will be making those more prominent on the page as we iterate on the design.
Ah, that explains why there have been some new questions recently with odd tags.
I guess there are two sides to it. Personally I prefer people to ask questions about my plugins here, if they are general programming questions... I cannot keep up with the private requests, I've gone so far as to document that recently.
So if AAC is better advertised from PAC then that makes me happy.
For commercial plugins, I can see how that would annoy the people who spend their valuable time helping here. Perhaps if questions arising from that page could also be tagged "commercial", people who didn't want to see them could just filter them out.
It's a continuing trend though, atlassian's support website makes it easy to cross-post to here, and from various other places too. The problem is it doesn't say "first search AAC before you post", so we end up with poor and repeated questions, and support requests. But then we come back to the inadequate searching again...
Don't know how all you others feel but i'm not here to be the primary support contact for commercial plugins.
Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...
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