Which command notifies authors when a ticket is closed?

Hello dear support team,
a customer uses the "Automation" plugin and wishes the authors of tickets to receive a notification when the ticket is closed. They must to receive a message via the notification scheme, but currently they will not receive one. Is there a rule in "Automation" which gives the authors a notification?
Thanks for your help.

Best regards
Robert

1 answer

1 vote

Hello,

You need explicitly to fire Closed Issue event on the transactions which lead to the Closed status. In this case your notification scheme would send a email for users who are defined in the notification scheme for Closed Issue event. To do that you have to open the necessary transaction in the workflow editor and change "Fire a XXX event that can be processed by the listeners" to "Fire a Issue Closed event that can be processed by the listeners".

In the Automation Plugin you should choose the "Publish event" action. And choose there Issue Closed event. Users, who are defined in the notification scheme for Closed Issue event, will receive notifications.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in Marketplace Apps

How to set up an incident workflow from the VP of Engineering at Sentry

Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...

1,429 views 0 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you