I have installed the a trial of the Forums product on a cloud trial of Confluence. The Community Forums documentation is shown below. The Community Forums section it shows, does not exist in our instance.
Hi Dan - I don't know this add-on well at all, but I think you are looking the product documentation for the Server version of the add-on rather than the Cloud version.
There are probably some differences between the versions.
This is the documentaion for the Cloud version of Community Forums for Confluence: https://www.adaptavist.com/doco/display/CFFCC/Community+Forums+for+Confluence+Cloud
I've added tags to your question so hopefully someone from Adaptavist will step and an explain.
They have their own support portal here if you want to contact them directly: https://productsupport.adaptavist.com/servicedesk/customer/portals
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