When creating a Company in Jira (using Riada's Insight field)- the avatar does not upload PNG's

[Dean]

When I create a new issue in Jira and having the add-on Insight (Riada), I can click the Plus symbol on a field to have it open a new screen (for instance "company") and populate new company details which than create the company in the Insight schema. Under the Avatar section, I can add a JPG just fine, but if I add a PNG it does not load. I cant seem to find anything under Riada docs. Has anyone else experienced this?

[Yinon Negev · Accepted solution]

Hi Dean.

       Just tested this here - I was able to upload .png files as Object Avatars.

I managed to upload a 46MB PNG file as Avatar, however, due to the size of the file - when it shows 100% loading, you should wait for the image to render. If you close the Create transition If you close before the image is rendered - you will not have the Avatar attached.

Kind regards,

Yinon

Team Riada

[Dean]

Thanks Yinon, 

It was something on our end. Not quite sure what they admins did, but it is working this morning. 

Have a wonderful day.