What happened in Automation Lite?

Victor Aguiar April 11, 2018

I had this rule working to send an email, and now getting this error.

 

????

 

Screen Shot 2018-04-11 at 3.27.51 PM.png

1 answer

0 votes
Deleted user April 15, 2018

Hey there Victor,

It looks like your replyTo for that rule is set to:

{{issue.Reporter}}

this may for for users if their username is a valid email address. To be safer, try using:

{{issue.reporter.emailAddress}}

this will guarantee that the replyTo field is correctly set.

Cheers,

Mark C

Victor Aguiar April 16, 2018

Thank you Mark. That got the mail through. Now I have another problem.

 

I'm trying to include custom fields in the email, as I have done successfully with another automation. I'm unable to see why it won't work with this one that checks for a different request type. Here's the email component and the resulting message.

 

Thanks -- Victor Screen Shot 2018-04-16 at 10.26.32 AM.pngScreen Shot 2018-04-16 at 10.26.46 AM.png

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