Valiantys VertygoSLA is marking my items as fixed

I just installed the VertygoSLA product, and it looked like it was working great. I created a rule, and went back to edit the existing issues - changing the priority- and observed that the rules were applied.

However - when I go to edit the rule again (changing the priority), the SLA component is changing my Resolution to fixed, and telling me:

" This agreement is ended and the allowed time was not respected."

All I did was change the priority! Why is the plugin assigning a resolution and then telling me the agreement is ended, when I haven't closed the ticket myself?

1 answer

Hi,

I'm Romain, the product manager of VertygoSLA.

If you still have an issue with VertygoSLA, you can create a ticket on : http://jira.valiantys.com. I'm sure it is just a configuration issue.

(PS : Sorry for the delay, i have just seen your question right now !)

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