Valiantys VertygoSLA is marking my items as fixed

I just installed the VertygoSLA product, and it looked like it was working great. I created a rule, and went back to edit the existing issues - changing the priority- and observed that the rules were applied.

However - when I go to edit the rule again (changing the priority), the SLA component is changing my Resolution to fixed, and telling me:

" This agreement is ended and the allowed time was not respected."

All I did was change the priority! Why is the plugin assigning a resolution and then telling me the agreement is ended, when I haven't closed the ticket myself?

1 answer


I'm Romain, the product manager of VertygoSLA.

If you still have an issue with VertygoSLA, you can create a ticket on : I'm sure it is just a configuration issue.

(PS : Sorry for the delay, i have just seen your question right now !)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 13, 2019 in Marketplace Apps

Marketplace Spotlight: Marketing apps for Confluence to keep your teams working on the same page


238 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you