I just installed the VertygoSLA product, and it looked like it was working great. I created a rule, and went back to edit the existing issues - changing the priority- and observed that the rules were applied.
However - when I go to edit the rule again (changing the priority), the SLA component is changing my Resolution to fixed, and telling me:
" This agreement is ended and the allowed time was not respected."
All I did was change the priority! Why is the plugin assigning a resolution and then telling me the agreement is ended, when I haven't closed the ticket myself?
I'm Romain, the product manager of VertygoSLA.
If you still have an issue with VertygoSLA, you can create a ticket on : http://jira.valiantys.com. I'm sure it is just a configuration issue.
(PS : Sorry for the delay, i have just seen your question right now !)
Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...
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