I just installed the VertygoSLA product, and it looked like it was working great. I created a rule, and went back to edit the existing issues - changing the priority- and observed that the rules were applied.
However - when I go to edit the rule again (changing the priority), the SLA component is changing my Resolution to fixed, and telling me:
" This agreement is ended and the allowed time was not respected."
All I did was change the priority! Why is the plugin assigning a resolution and then telling me the agreement is ended, when I haven't closed the ticket myself?
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