I need to know if it is a must to have the pdf view plugin equal to the amount of users you have in jira.
The only ones who need to use this is the servicedesk( 4 people) and the rest do not have need to use this. The pdf view is going to be used in a automation rule.
Add-ons have to have a licence as high as, or higher, than the largest number of users you have for any application.
If, for example, you have 5 SD Agents, 25 Core users and 250 Software users, you will need a licence for 250 users for any add-on (even though you've got 280 active users)
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